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30 Days Money Back

Nivea Group Services offers 30 Days Money Back Guarantee on select Products/Plans.

All TERMS AND CONDITIONS RELATED TO THIS POLICY ARE LISTED BELOW:

General:

1. The guarantee is applicable on each product purchased within the list mentioned on this page for first 30 Days from time of placement of order.

2. 30 Days are inclusive of any public holidays and non-working days.

3. Guarantee is not applicable on renewal and upgrade of products.

4. Guarantee becomes void in case any fraud or abuse of products / services during the guarantee period.

5. Any tax amount paid with the product purchase is excluded from the Refund Calculations.

6. For products purchased with Free Domain Name Registration / Transfer, the prevailing Registration / Transfer Cost of the Domain will be deducted from Product Cost in Refund Calculations.

7. Money-back Guarantee is applicable only once per client.

8. Money-back Guarantee is not applicable on re-order of products / services for same domain from same or different client account.

Applicable Products

The 30 Days Money Back Guarantee is applicable only on products listed below:

A. Windows Web Hosting Plans
B. Linux Web Hosting Plans
C. Business Email Hosting Plans.
D. CodeGuard Website Backup
E. SiteLock Firewall

It does not apply to any other products not mentioned in above list, including and not limited to products such as Domains, Dedicated Servers etc. Any addons such as IP Address, SSL Certificates etc. are also exclusive of this guarantee. Guarantee may be applicable if mentioned exclusively on product page in our website, such as 5 Days Money-back Guarantee on VPS products, even though not included in the above list in which case all terms remain similar but applicable for 5 days.

Claim Money Back

To claim Money Back, you must raise a Ticket from your Customer Login with product details, valid reason for cancellation and bank account details to which refund is to be credited. Once accepted, we will revert with confirmation of cancellation and refund within 24-48 hours. Related product(s) will be terminated on immediate basis.

Refund Policy

a. All confirmed refunds are processed via Funds Transfer or Cheque to customers bank account within 15 working days.

b. A refund handling charge of 5% of Product Cost will be deducted.

In case you have any queries regarding Money-back Guarantee, then please feel free to write us at billing@niveahosting.com.

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